Terms and Conditions

Effective Date: 25th January 2025

Welcome to Soulvy Store, operated by Softure Solutions Private Limited ("we," "our," "us"). By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully before proceeding. If you do not agree, you must refrain from using our website and services.

1. Use of Our Website

a. Eligibility

You must be at least 18 years of age or have the consent of a legal guardian to use our website and services.

b. Prohibited Activities

You agree not to:

• Use our website for illegal or unauthorized purposes

• Tamper with or disrupt the website’s functionality

• Copy, distribute, or exploit any content without our explicit permission

• Submit false or misleading information

2. Orders and Payments

a. Placing Orders

By placing an order, you agree to provide accurate and complete information. All orders are subject to availability and confirmation of the order price.

b. Pricing and Payment

Prices are listed in [Insert Currency] and may include applicable taxes. Payments must be made using the methods specified on our website. We reserve the right to modify prices at any time.

c. Order Cancellation

We reserve the right to cancel orders due to:

• Product unavailability

• Payment issues

• Violation of these Terms and Conditions

If your order is canceled, we will notify you and issue a refund if payment has already been made.

3. Shipping and Delivery

a. Shipping

We deliver to the locations listed on our website. Shipping times may vary depending on your location and the availability of the product. The delivery time would be from as early as 1 day to maximum 7 days.

b. Delivery Delays

We are not responsible for delays caused by unforeseen circumstances, including but not limited to natural disasters, strikes, or transportation issues.

c. Incorrect Addresses

If you provide an incorrect or incomplete address, additional charges may apply for redelivery.

4. Returns and Refunds

a. Return Policy

Products may be eligible for return under the following conditions:

• The product is unused, in its original packaging, and accompanied by a proof of purchase.

• The return request is made within [Insert Timeframe, e.g., 14 days] of delivery.

b. Refunds

Refunds will be processed after the returned product has been inspected. Refunds will be issued using the original payment method unless otherwise agreed.

c. Non-Returnable Items

Certain items, such as personalized or perishable products, are not eligible for return. Please check the product details before purchasing.

5. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Softure Solutions Private Limited or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

6. Limitation of Liability

We are not liable for:

• Indirect, incidental, or consequential damages arising from the use of our website or services

• Errors, inaccuracies, or omissions on our website

• Losses resulting from unauthorized access to your account

Our total liability is limited to the amount paid by you for the product or service in question.

7. Termination

We reserve the right to terminate or suspend your access to our website if you violate these Terms and Conditions or engage in unlawful activity.

8. Governing Law

These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved in the courts of [Insert Jurisdiction].

9. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. The updated terms will be posted on this page with the revised effective date. Your continued use of our website constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Softure Solutions Private Limited
Brand Name: Soulvy Store
Email: contact@soulvystore.com
Phone: +919625645572