Privacy Policy

Effective Date: 23rd January 2025

Softure Solutions Private Limited ("we," "our," "us"), operating under the brand name Soulvy Store, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

a. Personal Information

We may collect the following personal information when you interact with us:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely via third-party providers)

b. Non-Personal Information

We may also collect non-personal information, such as:

• IP address

• Browser type

• Device type

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support

• Improve our website, products, and services

• Communicate updates, promotions, and offers

• Ensure legal and regulatory compliance

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. However, we may share your information with:

• Third-Party Service Providers: To process payments, manage shipping, and analyze website performance.

• Legal Authorities: To comply with applicable laws, regulations, or legal processes.

• Business Transfers: In case of a merger, acquisition, or sale of our business assets.

4. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve user experience

• Analyze website traffic

• Enable features like shopping carts and user preferences

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

5. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online platform can guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access and update your personal data

• Request deletion of your data (subject to legal requirements)

• Opt-out of marketing communications

To exercise these rights, contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing your information.

8. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the revised effective date. We encourage you to review this page periodically to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Softure Solutions Private Limited
Brand Name: Soulvy Store
Email: contact@soulvystore.com
Phone: +919625645572

Thank you for trusting Soulvy Store with your personal information. We are committed to ensuring your privacy and security.